Debt Collection Masterclass

You've done the work. You've gone above and beyond for your customer because that's who you are, but your customer hasn't paid you.

You need that money urgently, but you don't want to be pushy with your customer. You don't want to come across as money hungry or show your customer that you are in dire need of the money.

As small business owners, we all want to project positive cash flow vibes - when customers have the perception that a business is financially successful, they will have more trust in that business and be more likely to buy from them. Even the slightest whiff of financial desperation makes customers run away. 

You also want your customer to give you a positive review, you've earnt it and you don't want to say or do anything now that could jeopardise that. 

This is where we come in. 

In this 90-minute live Zoom webinar we teach you all the small business debt recovery secrets you need to know to consistently get paid on time in a way that strengthens the good relationship you have with your customers - your customers will buy more from you and refer you to all of their friends and family. 

Doing your debt collection in-house is 100% the best way to go about it. Don't be tempted to outsource it. It may seem like an easy option, but it can cause reputational damage to your business - debt collection agencies never worry about whether their debt collection tactics are hurting your business & losing you customers (check out the Google reviews of any debt collection agency and you will see what we mean).

There is so much you can do to set yourself up for payment success - when you know how. It all starts with having a successful debt collection process in place for your business.

Our Debt Collection Strategy was created by our founder, Jillian Wade, who is a debt collection expert with 15 years' experience. Jillian has used this strategy to collect over $50M. 

Our strategy works at every stage of the billing process. It helps you collect overdue invoices currently on your ledger (Jillian has collected debts that are over 2 years old, don't write anything off until you try this) and set you up to get paid on time going forward - this strategy helps you avoid all the pitfalls that cause late payment, setting you up for payment success on all future invoices. 

In this Masterclass you will learn:

✅Our Debt Collection Strategy which gives you a step-by-step guide on what to do, how to do it and when to do it. 

✅How to overcome the uncomfortable and awkward feelings that asking for money can bring up.  We share with you a simple technique that will have you confidently talking to your customers about the money they owe.     

✅How to approach your customers in a way that makes them want to respond to you - no more ghosting. This approach guarantees your business' reputation and good name will not be damaged by your collections process.

✅The 4 common invoice issues that are stopping you getting paid and how to avoid them. 

✅How to tailor your collections approach to effectively collect from each of the 4 different customer types - this will make your invoices jump to the front of your customer's payment queue. 

✅How to successfully negotiate payment with difficult customers who refuse to pay - there is specific leverage you can use which will get you paid in a way that safeguards your brand's reputation. You need to make sure your leverage is strong but appropriate. 

✅How to set up a successful payment plan for your customers who are experiencing financial difficulty - you need to make sure your payment plan has 3 key elements. 

...and lots more!

All masterclass participants will receive an 11-page booklet containing key info covered in this webinar PLUS a Payment Plan Template that is exclusive to masterclass participants. 

More masterclass dates are added regularly. 

(Don't forget to add our free e-book: Small Business Debt Collection terms to your cart.)